Frequently Asked Question - Furby And Sugar Official Store

DELIVERY

Depending on the location. Big city tend to receive their parcels within 1 to 2 days or more for outside of the area.

Which courier service do you use for delivery purpose?

We are partners with NINJAVAN, city link and J&T Express.

PAYMENT METHOD

We used Online banking (FPX) like Cimbclicks, Maybank2U and we receive payment thru debit card as well. We are also offering Buy now pay later (BNPL) using Atome that splits your bill into three equal payments over three months.

What kind of payment do you use?

We use Toyyibpay for the transaction.

Do you ship worldwide?

Currently we can only ship within Malaysia, Singapore, Indonesia and Brunei only. But ask us for delivery outside of the mentioned areas.

RETURN AND REFUND

Can I return the item if there is some defect on the tshirt or the merchandise purchased?

Yes you may return and exchange, but there will be no refund . Kindly refer to our Return and Refund policy.